Refund policy
Last Updated: July,2026
At Allevia, your satisfaction is important to us. We stand behind the quality of our products and want you to shop with confidence.
Returns
If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- It must be returned in its original packaging.
- Proof of purchase or your order number is required.
Items that show signs of use, damage caused by misuse, or are missing original packaging may not qualify for a refund.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned once opened or used:
- Personal care products
- Massage accessories that come into direct contact with the body (unless defective)
- Gift cards
- Final sale items
Damaged or Incorrect Orders
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or refund as quickly as possible.
Refunds
Once your return has been received and inspected, we'll notify you of the outcome.
Approved refunds will be issued to your original payment method within 5–10 business days, depending on your financial institution.
Shipping fees are non-refundable unless the return is due to our error.
Exchanges
We replace items only if they are defective, damaged, or incorrect.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong product.
Contact
For return requests, email us on the contact page.