Privacy policy

Last Updated: July,2026

At Allevia, your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit or shop on our website, we may collect the following information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through our payment providers)
  • Order history

Device Information

We automatically track certain information about your device, including:

  • IP address
  • Browser type
  • Device information
  • Time zone
  • Cookies
  • Pages visited
  • Referral source

Marketing Information

If you subscribe to our newsletter or promotions, we may collect:

  • Email address
  • Marketing preferences
  • Purchase interests

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Deliver products and services
  • Process payments securely
  • Send shipping and order updates
  • Improve our website and customer experience
  • Personalize product recommendations
  • Prevent fraud and unauthorized transactions
  • Send promotional emails (only if you've opted in)

Cookies

We use cookies and similar technologies to:

  • Remember your preferences
  • Improve website performance
  • Analyze website traffic
  • Personalize your shopping experience
  • Measure marketing effectiveness

You can disable cookies through your browser settings, though some features of the website may not function properly.

Payment Information

We do not store your full payment card details.

Payments are securely processed by trusted third-party payment providers using industry-standard encryption to help protect your information.

Sharing Your Information

We may share your information with trusted service providers that help us operate our business, including:

  • Payment processors
  • Shipping partners
  • Marketing platforms
  • Analytics providers
  • Customer support services

We do not sell or rent your personal information to third parties.

Email Marketing

If you subscribe to our emails, we may send:

  • Promotions
  • Product launches
  • Wellness tips
  • Exclusive offers
  • Company updates

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no method of transmission over the internet is completely secure, we strive to use commercially accepted safeguards to protect your data.

Your Rights

Depending on where you live, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal data
  • Withdraw consent for marketing communications
  • Request a copy of your personal information
  • Object to certain data processing activities

To exercise any of these rights, please contact us using the information below.

Data Retention

We retain your information only for as long as necessary to:

  • Complete your orders
  • Meet legal and tax obligations
  • Resolve disputes
  • Enforce our agreements

When no longer needed, your information will be securely deleted or anonymized where appropriate.

Third-Party Services

Our website may include links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page with a revised "Last Updated" date.